AI Case Study

Atos SE deploys Robotic Process Automation to automate extracting information in IT tasks

Atos SE automates IT tasks such as ticket management, incident management and server load balancing. These tasks were previously done manually.

Industry

Technology

Software And It Services

Project Overview

"Global IT services company Atos SE, based in France, has been using robotic process automation to automate IT tasks in customer legacy infrastructure, which had previously been done by people. Those tasks include ticket management, incident management and server load balancing. Over the next five years, about 30% to 50% of the repetitive tasks done by humans in certain parts of Atos’ business will likely be automated."

Reported Results

Time taken to produce Invoices was reduced from 5 hours to 11 minutes.
30 - 50 % of repetitive tasks to be automated
Reduced errors

Technology

Function

Information Technology

Knowledge Management

Background

Atos SE is a Global IT services company based in France

Benefits

Data