AI Case Study
Atos SE deploys Robotic Process Automation to automate extracting information in IT tasks
Atos SE automates IT tasks such as ticket management, incident management and server load balancing. These tasks were previously done manually.
Industry
Technology
Software And It Services
Project Overview
"Global IT services company Atos SE, based in France, has been using robotic process automation to automate IT tasks in customer legacy infrastructure, which had previously been done by people. Those tasks include ticket management, incident management and server load balancing. Over the next five years, about 30% to 50% of the repetitive tasks done by humans in certain parts of Atos’ business will likely be automated."
Reported Results
Time taken to produce Invoices was reduced from 5 hours to 11 minutes.
30 - 50 % of repetitive tasks to be automated
Reduced errors
Technology
Function
Information Technology
Knowledge Management
Background
Atos SE is a Global IT services company based in France
Benefits
Data