AI Case Study

Expedia Affiliate Network optimises resource utilization and deploys changes 50% faster by constant monitoring of cloud-hosted applications using machine learning

After Expedia Affiliate Network, Expedia's B2B brand, moved its platform to cloud they needed an application to constantly monitor application performance and identify any anomalies. Using New Relic's machine learning platform they gained 100% visibility and ability to automate testing and anomaly identification. As a result deployments are done 50% faster and issues are resolved 50% quicker as root causes can be identified using the platform.

Industry

Consumer Goods And Services

Travel And Leisure

Project Overview

"EAN’s product portfolio is comprised of developer-focused APIs and templates, including the EAN Rapid API, which provides access to data from over 400,000 properties in 25,000 destinations worldwide.

EAN replaced its existing tool with the New Relic platform, designed to support full-stack observability in a cloud environment from both a capabilities and administrative perspective. Armed with New Relic APM, New Relic Infrastructure, New Relic Insights, New Relic Synthetics, New Relic Browser, and New Relic Mobile, both the IT operations team and developers at EAN now have access to data to support quality standards for performance, availability, and reliability for refactored services running in AWS.
Using New Relic, the root cause of an issue can be pin pointed almost instantly.

New Relic APM monitors all application services, providing reporting on error rates, transactional data, application activity, and overall application health. Using New Relic Infrastructure integrations with AWS, EAN has visibility into key cloud usage and performance indicators, including CPU utilization, average server response time, server response status, and more, all delivered through packaged and custom Insights dashboards.

As a result, EAN was able to deploy its refactored applications with much greater speed and agility "

Reported Results

Relic reports:

* EAN get its refactored applications into production about 50% faster with New Relic
* Reduced feature deployment time from weeks to minutes
* Reduced mean-time-to-resolution (MTTR) by 50%

Technology

Function

Information Technology

Network Operations

Background

"As the B2B partnership brand of Expedia Group, one of the world’s largest travel companies, EAN delivers technology and property supply to some of the world’s leading airlines, travel agencies, and consumer and loyalty brands."

Benefits

Data

"Monitors all application services, providing reporting on error rates, transactional data, application activity, and overall application health. Cloud usage and performance indicators, including CPU utilization, average server response time, server response status"