AI Case Study

Gullivers Travel Associates reduces average transaction costs and invoice processing time by 74% and 86% respectively with machine learning

GTA implemented Celaton's inSTREAM™ solution to streamline and automated the handling of global travel documents using machine learning. The technology is able to processes over 20,000 documents, including invoices which the independent supplier of global tourism products to the travel industry receives from over 180 countries in up to 40 different languages. The company has managed to reduce transaction costs by 74%, invoice processing time by 86% and automatically handle 70% of all invoices, while improving customer service.

Industry

Consumer Goods And Services

Travel And Leisure

Project Overview

"On a busy day, inSTREAM™ streamlines and automates the handling of over 20,000 global travel documents, including invoices from over 180 countries in up to 40 different languages directly into the company's global finance system, JD Edwards."

Reported Results

GTA states the following results:

* 74% reduction in average transaction costs
* 70% of all invoices handled without manual intervention
* 86% reduction in invoice processing time
* Improved customer service

Technology

"Celaton inSTREAM is an enterprise-class, ready-to-deploy, machine learning platform that applies artificial intelligence and machine learning to streamline processing of the plethora of information that flows in to organisations every day from customers, suppliers and employees by post, paper, fax, email, attachments, social media and other electronic data streams."

Function

Finance

Accounts Payable And Receivable

Background

"Gullivers Travel Associates (GTA) are the world's largest independent supplier of global tourism products to the travel industry, with annual revenues in excess of £450 million. The company serves a worldwide network of clients, employing over 1700 travel professionals throughout 25 global offices, 700 of which are based in its London head office and financial centre.

The company's exploitation of technology and the internet aided in its rapid growth. With the internet, the average value of bookings decreased, but the volume of bookings increased significantly. Each booking meant handling many transactions involving multiple currencies and multiple languages which provide each and every aspect of tours, including hotels, travels, tour and hospitality. The complexity of each booking, which combined with the sheer volume of suppliers (well in excess of 20,000 per day) involved in the process worldwide tourism was becoming a significant issue."

Benefits

Data

global travel documents, including invoices