AI Case Study

Singapore's Changi airport aims to speed passengers through its facility with facial recognition

A facial recognition system is in trial at Singapore's Changi airport. The system, which takes photos of passengers' faces when they drop their luggage at unstaffed booths and matches it with their passport, is aimed at streamlining their journey through the airport. Its use will explore ways in which the system can replace passport checks and spot passengers who have missed the last boarding call for their flight.

Industry

Transportation

Airlines

Project Overview

"One potentially welcome use of facial recognition could be to spot passengers who have missed the last boarding call for their flight.

"We have lots of reports of lost passengers, so one possible use we can think of is, we need to detect and find people who are on the flight. Of course, with permission from the airlines," Steve Lee, Changi Airport Group's chief information officer, told Reuters.
Mr Lee says that the airport is working with a number of companies and plans to have facial recognition in place in a year's time.

The newest terminal at Changi, T4, is already using facial recognition for self-service check-in options as well as bag drop, immigration and boarding.

When passengers drop luggage at unstaffed booths, a photo of their face is taken and then matched against the picture in their passport.

At automated security gates in immigration, another snap is taken and is used to verify a passenger's identity at the boarding gate.
Changi airport is looking at how it can implement the facial recognition technology in its three other terminals at bag drop and immigration as well as potentially in terminal five which is expected to be up and running in the next 10 years."

Reported Results

"The trial means there are fewer queues as well as fewer visible airport or security staff."

Technology

Function

Risk

Security

Background

Benefits

Data

Photos of passengers' faces