AI Case Study

From D Magazine: "Truss uses an automated virtual system, also known as a chatbot, to help prospective tenants find and lease office spaces with less than 10,000 square feet. Via its chatbot called Vera, which uses artificial intelligence to “learn” as it gathers information, Truss aims to provide transparency through the entire leasing process and pays tenants 30 percent of the lease commission—a fee that is usually reserved for real estate brokers. Truss’ mobile platform also gives prospective tenants pricing up-front. And it converses using layman’s terms versus real estate lingo. In other words, Vera might ask how many people will occupy the space, office layout preferences, and cost per month versus size in square feet or price per square foot. Vera can handle the entire search and leasing process minus a physical tour, which Truss employees then handle. The Truss platform already has about 90 percent of office availabilities in DFW [Dallas Fort-Worth] and 97 percent of availabilities in Chicago".