AI Case Study
USAA improves employee efficiency by automating composition of summaries of key metrics using Narrative Science's natural language generation
USAA has implemented Narrative Science's natural language generation system to summarise key points about performance drivers on an hourly basis. This has improved employee efficiency by reducing the need for manual data analysis and then summation.
Consumer Goods And Services
Automobiles And Parts
"USAA’s product managers needed a way to increase the speed of analysis so that they could quickly and easily identify and share key insights with executives. Intelligent Narratives dynamically explain the insights hidden in the dashboards, articulating the drivers that contribute to product line performance, acquisition trends, and transactions. In addition, they have eliminated the need for summaries to be manually written and updated by the product team, allowing employees to focus on more strategic activities."
Vendor claims increased efficiency by freeing employees from having to compile and summarise data on metric performance.
Dashboard metrics data