AI Use Case
Automate interaction between insurance agent with insurance company through chatbot functionality
Automate interaction between insurance agent with insurance company through chatbot functionality. This will enable firms relying on (often widely distributed) human salesforces to provide scale-able, up-to-date support and advice in dealing with customer issues. Staff supported may be in-house, 3rd party or independent contractors.
Function
Benefits
Revenue - Sales effectiveness improvement,Cost - Staff efficiency,Operational - Service / outcome scaling
Case Studies
LV= Broker~LV= Brokers reduces the call volume from brokers by 91% by piloting a chatbot for queries
Potential Vendors
Nuance
Industry
Financial Services
Insurance
Data Sets
Text,Structured / Semi-structured
AI Technologies
ML Task - Action Selection - Reinforcement Learning ,Traditional AI,Machine Learning (ML)