AI Use Case
Automate interaction between insurance agent with insurance company through chatbot functionality
Automate interaction between insurance agent with insurance company through chatbot functionality. This will enable firms relying on (often widely distributed) human salesforces to provide scale-able, up-to-date support and advice in dealing with customer issues. Staff supported may be in-house, 3rd party or independent contractors.
Revenue - Sales effectiveness improvement,Cost - Staff efficiency,Operational - Service / outcome scaling
LV= Broker~LV= Brokers reduces the call volume from brokers by 91% by piloting a chatbot for queries
Text,Structured / Semi-structured
ML Task - Action Selection - Reinforcement Learning ,Traditional AI,Machine Learning (ML)