AI Use Case

Automate interaction between insurance agent with insurance company through chatbot functionality

Automate interaction between insurance agent with insurance company through chatbot functionality. This will enable firms relying on (often widely distributed) human salesforces to provide scale-able, up-to-date support and advice in dealing with customer issues. Staff supported may be in-house, 3rd party or independent contractors.

Function

Benefits

Revenue - Sales effectiveness improvement,Cost - Staff efficiency,Operational - Service / outcome scaling

Case Studies

LV= Broker~LV= Brokers reduces the call volume from brokers by 91% by piloting a chatbot for queries

Industry

Financial Services

Insurance

Data Sets

Text,Structured / Semi-structured

AI Technologies

ML Task - Action Selection - Reinforcement Learning ,Traditional AI,Machine Learning (ML)

Potential Vendors

Nuance