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AI Use Case
Automate response to customer engagement on social media such as customer complaints
Leverage Natural Language Processing and machine vision to build approach to automatic responses to customer requests that come through social media channels.
Cost - Staff efficiency,Revenue - Higher response rates,Operational - Service / outcome scaling
Structured / Semi-structured,Audio,Text,Images,Video
Product Type - NLP - Text Classification,Product Type - NLP - Topic Modeling,Product - Customer Service,Product - Conversational agents
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