AI Use Case

Automate response to customer engagement on social media such as customer complaints

Leverage Natural Language Processing and machine vision to build approach to automatic responses to customer requests that come through social media channels.

Function

Customer Service

Contact Centre

Benefits

Cost - Staff efficiency,Revenue - Higher response rates,Operational - Service / outcome scaling

Case Studies

Potential Vendors

Industry

Data Sets

Structured / Semi-structured,Audio,Text,Images,Video

AI Technologies

Product Type - NLP - Text Classification,Product Type - NLP - Topic Modeling,Product - Customer Service,Product - Conversational agents