AI Use Case
Identify and categorise known customers when they enter physical retail site to ensure prioritised service
Identify and categorise known customers when they enter physical retail site to ensure prioritised service (e.g. alerting relationship management team to premier customers). This has to be carefully (and legally) managed to ensure customer sensitivities around product deployment,.
Function
Marketing
Channel Marketing
Benefits
Revenue - Customer experience,Revenue - Customer engagement
Case Studies
OCBC Bank~OCBC Bank improves customer service by using facial recognition to automatically identify premier customers and their banking preferences
Potential Vendors
NEC Corporation
Industry
Financial Services
Banking
Data Sets
Images,Video
AI Technologies
ML Task - Prediction - Annotation,ML Task - Prediction - Binary Classification,Machine Learning (ML),Product Type - Vision - Face Identification,Model Architecture - Convolutional Neural Network (CNN)