AI Use Case
Manage routing of inbound email communications
Understand customer sentiment and customer value to prioritise inbound emails for response and trigger potential replies.
Revenue - Customer engagement,Cost - Staff efficiency
Virgin Trains~Virgin Trains streamline the labour intensive admin tasks to improve customer service while reducing man hours per day by 90% through cognitive learning
Text,Structured / Semi-structured
Product Type - NLP - Text Classification,Product Type - NLP - Topic Modeling,Product - Customer Service,Product - Conversational agents