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AI Use Case

Manage routing of inbound email communications

Understand customer sentiment and customer value to prioritise inbound emails for response and trigger potential replies.


Customer Service

Contact Centre


Revenue - Customer engagement,Cost - Staff efficiency

Case Studies

Virgin Trains~Virgin Trains streamline the labour intensive admin tasks to improve customer service while reducing man hours per day by 90% through cognitive learning

Potential Vendors



Data Sets

Text,Structured / Semi-structured

AI Technologies

Product Type - NLP - Text Classification,Product Type - NLP - Topic Modeling,Product - Customer Service,Product - Conversational agents

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