AI Use Case

Manage routing of inbound email communications

Understand customer sentiment and customer value to prioritise inbound emails for response and trigger potential replies.

Function

Customer Service

Contact Centre

Benefits

Revenue - Customer engagement,Cost - Staff efficiency

Case Studies

Virgin Trains~Virgin Trains streamline the labour intensive admin tasks to improve customer service while reducing man hours per day by 90% through cognitive learning

Potential Vendors

Celaton

Industry

Data Sets

Text,Structured / Semi-structured

AI Technologies

Product Type - NLP - Text Classification,Product Type - NLP - Topic Modeling,Product - Customer Service,Product - Conversational agents