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AI Use Case
Predict risk of churn for individual B2B clients and recommend targeted intervention strategy
Predict risk of churn for individual customers or clients and recommend intervention strategy - this may be involuntary (ie due to bankruptcy) or voluntary (ie switching accounts) churn
Function
Customer Service
Account Management
Benefits
Revenue - Churn risk reduction,Operational Support - Issue triage
Case Studies
Potential Vendors
Industry
Data Sets
Structured / Semi-structured
AI Technologies
Machine Learning (ML),Algorithm - Ensemble Learning,Model Architecture - Deep Neural Networks,Model Architecture - Decision Tree,ML Task - Prediction - Regression,ML Task - Prediction - Binary Classification,ML Task - Grouping - Clustering,Traditional AI
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