AI Use Case

Predict risk of churn for individual B2B clients and recommend targeted intervention strategy

Predict risk of churn for individual customers or clients and recommend intervention strategy - this may be involuntary (ie due to bankruptcy) or voluntary (ie switching accounts) churn

Function

Customer Service

Account Management

Benefits

Revenue - Churn risk reduction,Operational Support - Issue triage

Case Studies

Industry

Data Sets

Structured / Semi-structured

AI Technologies

Machine Learning (ML),Algorithm - Ensemble Learning,Model Architecture - Deep Neural Networks,Model Architecture - Decision Tree,ML Task - Prediction - Regression,ML Task - Prediction - Binary Classification,ML Task - Grouping - Clustering,Traditional AI

Potential Vendors