AI Use Case

Support multi-lingual service provision through conversational agents

Support multi-lingual service provision - whether to foreign visitors or minority communities - through conversational agents / chatbots. This may be deployed through a tool like Alexa in a hotel room or built in to public sector offices or online channels.

Function

Benefits

Revenue - Customer experience,Cost - Staff efficiency,Operational - Lower error rates

Case Studies

Novotel Ambassador Seoul Dongdaemun Hotels & Residences~Novotel Ambassador Seoul Dongdaemun Hotels & Residences achieves voice recognition accuracy of over 80% for English and Korean for its automated concierge system

Industry

Consumer Goods And Services

Travel And Leisure

Data Sets

Structured / Semi-structured,Audio,Text

AI Technologies

Product - Conversational agents,Product Type - Natural Language Processing (NLP),Product Type - NLP - Natural Language Understanding,ML Task - Prediction - Generation,Product Type - NLP - Natural Language Generation,Machine Learning (ML),Model Architecture - Deep Neural Networks,Model Architecture - Convolutional Neural Network (CNN),Product Type - Speech - Recognition

Potential Vendors

KT