AI Use Case
Support multi-lingual service provision through conversational agents
Support multi-lingual service provision - whether to foreign visitors or minority communities - through conversational agents / chatbots. This may be deployed through a tool like Alexa in a hotel room or built in to public sector offices or online channels.
Function
Benefits
Revenue - Customer experience,Cost - Staff efficiency,Operational - Lower error rates
Case Studies
Novotel Ambassador Seoul Dongdaemun Hotels & Residences~Novotel Ambassador Seoul Dongdaemun Hotels & Residences achieves voice recognition accuracy of over 80% for English and Korean for its automated concierge system
Potential Vendors
KT
Industry
Consumer Goods And Services
Travel And Leisure
Data Sets
Structured / Semi-structured,Audio,Text
AI Technologies
Product - Conversational agents,Product Type - Natural Language Processing (NLP),Product Type - NLP - Natural Language Understanding,ML Task - Prediction - Generation,Product Type - NLP - Natural Language Generation,Machine Learning (ML),Model Architecture - Deep Neural Networks,Model Architecture - Convolutional Neural Network (CNN),Product Type - Speech - Recognition