AI Case Study
WestJet introduces a customer service chatbot on Facebook Messenger
WestJet has implemented a chatbot via Facebook Messenger, "Juliet", to assist customers with questions about flights, bookings, promotions, etc. It does so purportedly using reinforcement learning along with rules for natural language processing, in English and French.
"Juliet uses reinforcement learning to learn the way humans do, with a combination of instruction, examples, and experience, leading to better responses over time. Of course, Juliet will need a little help along the way, which is why our 24/7 Social Care team is on hand to pick up the conversation if needed."
Just launched; results not yet available
Technical And Product Support
WestJet is a Canadian-based challenger airline. It operates internationally and has just introduced a chatbot for customer service via Facebook messenger.
Text messages via Facebook Messsenger