"Citrix, digital workspace provider that unifies apps, data and services, with more than 400,000+ customers, needed to accelerate the speed at which it could react to application performance problems and outages"
"Citrix hosts several of its key web applications in Amazon Web Services (AWS), and its development team uses ServiceNow for IT Service Management (ITSM). Citrix needed code-level visibility into application performance, and following an assessment of the market, identified Dynatrace as the only solution capable of meeting its needs. Dynatrace‘s unique ability to offer a full-stack, end-to-end view of front-end and back-end applications – from the user’s first click, all the way to the database, made it an easy decision for Citrix. Dynatrace is used regularly review the code for critical transactions and get ahead of emerging issues. The Dynatrace real-time analytics and AI engine automatically detects performance and availability issues and pinpoints their root causes. Resolve application problems before your customers are impacted."
Anomaly detection
The company claims: * 30% increase in project deliverables * New innovation deployed 75% faster * 75% reduction in MTTR and 4x productivity increase * Internal ServiceNow SLAs improved by 37%