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Customer Service

Already a high profile usage area for AI thanks to the widespread deployment of chatbots or conversational agents to assist in customer service interactions. Whilst the headline potential for reducing staffing requirements in call centres is striking issues remain with actual conversational performance and practical delivery of operational cost reductions. Deployment for specific use cases that require limited flexibility, transparency on AI usage and improved NLP will make them a critical part of most organisations’ customer service toolkit.

Customer Service

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