AI Case Study
Hilton Hotels and Resorts improves hire rates by 40% using video intelligence platform to hire 1000s for their Hilton Reservations and customer care
Hilton improved hire rates by 40% and reduced hiring time by using HireVue's video interview platform and doing a pre-assessment from the video. HireVue's platform gives insights into employee behaviour and measures fit with the company and the role.
Industry
Consumer Goods And Services
Travel And Leisure
Project Overview
"Hilton’s high-volume recruiting process prior to HireVue included the use of a traditional assessment with more than 100 questions that often took in excess of an hour to complete. The multiple-step process had low completion rates and impacted overall time to hire, averaging around six weeks to fill a training class of 25 new hires. Weaver and her team partnered with HireVue’s IO team to develop a new video assessment process. Using HireVue Assessments, Hilton collapsed its multi-step process into a single video assessment. The platform uses predictive analytics to assess a candidate's language in a video interview. By identifying the definitive traits of top performers, Hilton positioned itself to focus on the best candidates.
HireVue Assessments are created by industry-leading I-O Psychologists and delivered via video interview. Our validated approach predicts the top performers you need to meet your business objectives.
Responses to interview questions are full of data that can be analyzed with large language models (LLMs) to get at context and nuance in the response. These data points are analyzed by our proprietary machine learning algorithms to accurately predict a potential employee's job-related skills
HireVue’s Assessment models are rigorously tested for bias and mitigated if necessary to ensure that candidates from diverse backgrounds get the same fair treatment in the hiring process.
Reported Results
According to the vendor HireVue:
* 40% improvement in interview hire rates
* 5 day hiring training class Vs 6 weeks before using HireVue
* 84.9 candidate NPS Score
Technology
Function
Human Resources
Recruitment
Background
Hilton replaces traditional recruitment process with HireVue's video platform to streamline hiring process
Benefits
Data