Best Practice AI Use Cases
Transcribe audio to text in real-time
While intended to assist the hearing impaired, this may have additioanl widespread applications. The technology must work in real-time and may be used on portable devices, which adds the challenge of limited available compute power.
Function
Information Technology
Development
Industry
technology~software_and_it_services,technology~internet_services_consumer
Software And It Services
Enable image analysis or GCMS analysis in a high throughput manner
Image analysis or GCMS analysis in a high throughput manner. Applications of GCMS include drug detection, fire investigation, environmental analysis, explosives investigation, and identification of unknown samples.
Function
R And D
Core Research And Development
Industry
healthcare~healthcare_providers_and_services
Healthcare Providers And Services
Automate with robo-advisor portfolio composition and rebalancing decisions and trade execution in real-time
Robo-advisor automates investment and portfolio rebalancing and transactions based on defined client needs, responding to real-time market data
Function
Industry
financial_services~investment_banking_and_investment_services
Investment Banking And Investment Services
Automate personal finance management such as sending loan payments automatically
Automate personal finance management (e.g. loan repayments by personal agents). This might be a consumer-downloadable app that syncs with their banking products to support achievement of personal financial goals. This might include automating savings for consumer by forecasting wallet availability based on customer spending habits and preferences. A typical use case deployment is a "rounding up" function on a digital payment - so a $3.63 payment triggers a round up to $4.00, automatically depositing 37 cents in a specified savings account.
Function
Industry
financial_services~banking
Banking
Optimise blend and process timing for raw material inputs to refining and similar processes
Optimise blend mixture and process timing of raw materials being used in refining and similar processes. Sustained small marginal improvements can have a significant cost impact - especially where human involvement can be costly or potentially hazardous.
Function
Industry
basic_materials~mining_and_metals,energy~oil_and_gas
Mining And Metals
Score and compile aggregate analyst sentiment report based on the balance of positive to negative words
Compile aggregate analyst report sentiment score based on the balance of positive to negative words in written reports
Function
Industry
financial_services~investment_banking_and_investment_services
Investment Banking And Investment Services
Identify next best offer in customer journey to drive desired behaviour
Predict and promote the next appropriate offer for a customer to maximise chance of driving desired behaviour (e.g. sales, click-through, retention offer acceptance etc).
Function
Marketing
Merchandising
Industry
consumer_goods_and_services~retail_general
Retail General
Predict target drug resistance
Analyse candidate patient data to measure probability of individual resistance to deployed drugs, typically projected over time and across a broader population.
Function
R And D
Core Research And Development
Industry
healthcare~pharmaceuticals_and_biotech
Pharmaceuticals And Biotech
Censor user generated content on social media and other platforms
Censor user generated content on social media and other platforms. or This may be used to reduce hate speech or incitements to violence similar negative issues - but can also be used for political censorship. The line between the two can become a matter of debate.
Function
Industry
public_and_social_sector~security
Security
Monitor and analyse interactions with customers to create insights to improve product offering
Monitor and analyse interactions with customers (potentially across all channels ranging from market research to social media to direct contact) to create insights to improve product offering. The aim is to ensure that there is a positive feedback loop in to product development.
Function
R And D
Product Development
Industry
Predict likelihood of recividism or criminal activity on an individual basis
Prediction modelling typically used to support key decision-making steps in the judicial system - e.g. sentencing and early release. Historically rules and expert based systems there remains perceived risk of bias (e.g. on ethnic grounds) and lack of transparency and accountability.
Function
Industry
public_and_social_sector~security
Security
Manage street cleaning using on-demand approach
Sending out street cleaning teams in response to grafitti or rubbish that has been identified using street and mobile cameras rather than simply deploying in regular sweeps. This ensures that teams respond more swiftly to emerging problems. A similar approach can be applied to tending street vegetation, especially trees.
Function
Industry
public_and_social_sector~public_services
Public Services
Monitor application performance for resource management and measure KPIs and to identify issues before they become widepsread
Monitor application KPIs and performance for resource management to identify issues before they become widespread or too costly
Function
Information Technology
Development
Industry
technology~internet_services_consumer,technology~software_and_it_services
Internet Services Consumer
Automate image labelling of components to support complicated infrastructure management
In environments of high complexity and potential risk being able to label components automatically can help with mutliple operational tasks.
Function
Operations
General Operations
Industry
utilities~electricity
Electricity
Improving construction process quality by detecting error
Construction work is very reliant on the quality of both staff and site management, roles which may be harder to deliver in hard to access or inhospitable locations. Machine vision can be used to ensure that quality standards are being met and errors minimised and to ensure a rapid feedback loop to avoid potential cost (and engineering safety) issues.
Function
Operations
General Operations
Industry
industrials~construction_and_engineering,consumer_goods_and_services~homebuilding_and_construction
Construction And Engineering
Evaluate customer credit risk by capturing consumer behaviour during online application process
Evaluate customer credit risk using application and other relevant data to improve accuracy and reduce unconscious bias in real-time underwriting decisions. Signals may vary - for example signs of hesitation whilst form filling may indicate a higher propensity for fraud.
Function
Sales
Sales Operations
Industry
financial_services~banking,financial_services~insurance
Banking
Predict risk of churn for individual B2B clients and recommend targeted intervention strategy
Predict risk of churn for individual customers or clients and recommend intervention strategy - this may be involuntary (ie due to bankruptcy) or voluntary (ie switching accounts) churn
Function
Customer Service
Account Management
Industry
Identify risk of surface visible disease via camera phone
Monitoring of body (eg iris photos or skin conditions) to predict potential for issues of medical concern. May be time relapse dependent (eg size of mole over several days) or point-in-time diagnosis (e..g iris photos). Can be deployed as an app in some circumstances.
Function
Industry
healthcare~healthcare_providers_and_services
Healthcare Providers And Services
Triage patient cases during hospital admission
Provide support for medical teams to triage incoming patients relative to their medical symptoms and history and personal situation. Data used may include audio, video, comparable, historic and real-time data.
Function
Industry
healthcare~healthcare_providers_and_services
Healthcare Providers And Services
Integrate security systems at public entertainment venues such as sports stadiums
Managing event security has the benefit of operating inside a closed environment where huge volumes of data can be generated by multiple video, sensor and other data feeds. Integrating this and ensuring fast and reliable data visualisation and risk monitoring is a sophisticated AI use case.
Function
Industry
consumer_goods_and_services~entertainment_and_sports,public_and_social_sector~security
Entertainment And Sports
Deploy robots to replace human staff
Robotics can automate many route activities that typically require human actions. This is inevitably a very broad use case and the requirements will vary - from reducing potential physical risk to humans, to maximise process uptime or simply to reduce variable costs. These will drive different configurations of project.
Function
Operations
General Operations
Industry