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AI Case Study

Kiabi increases in-store product availability by 7% by optimising supply chain management with machine learning

Kiabi is piloting machine learning to analyse historic sales data to improve its supply chain management. Its forecasting extends to predicting demand for seasonal and permanent product stock using a supply management platform to also ensure orders from suppliers are put in on time.


Consumer Goods And Services

Retail General

Project Overview

Kiabi has implemented Infor's Retail Demand Management tool which optimises supply chain management, such as minimum order size and time to fulfill an order. It does so by predicting sales for each clothing SKU based on historic data and local market data, such as store openings, competition, etc. along with daily warehouse stock levels and store inventory data. It predicts sales trends on a country level by looking at localised market data to aid with financial planning. The envisioned final implementation will be able to predict inventory needs on a store-level.

Reported Results

Product availability has improved from 90% to 97% on permanent collection items, sales forecasts are more reliable and stock shortages less frequent.



Supply Chain

General Supply Chain


Intensified competition in the ready-to-wear clothing retail sector has increased the variety and seasonal style ranges that stores must stock in order to meet customer demand. Retailer Kiabi now stocks six different collections per year, which requires an increased precision in inventory planning and management, and supply chain oversight.



Historic sales data, daily stock levels and store sales

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