AI Case Study
Whole Foods enhances shopping experience at physical stores by using chatbots to offer recipes with ingredients in the aisle, easier search option with emojis etc.
Whole Foods use chatbots to enhance customer experience, the chatbots responds to emojis and also search recipes for products displayed thus making the shopping interactive
Industry
Consumer Goods And Services
Food Beverage And Drugs
Project Overview
Whole Foods uses chatbots to enhance shopping experience at physical stores by offering recipes through chatbot. It also has additional features like easy search using food emojis, for example using a banana emoji will give recipes using banana. It will also ask for dietary restrictions and filter search results. The chatbot goes through a recipe database connected to the chatbot.
Reported Results
Pilot; results not yet available. However offers a more engaging shopping experience.
Technology
Function
Customer Service
Technical And Product Support
Background
Whole foods wanted to enhance in-store shopping experience for customers using technology
Benefits
Data