AI Case Study

Whole Foods enhances shopping experience at physical stores by using chatbots to offer recipes with ingredients in the aisle, easier search option with emojis etc.

Whole Foods use chatbots to enhance customer experience, the chatbots responds to emojis and also search recipes for products displayed thus making the shopping interactive

Industry

Consumer Goods And Services

Food Beverage And Drugs

Project Overview

Whole Foods uses chatbots to enhance shopping experience at physical stores by offering recipes through chatbot. It also has additional features like easy search using food emojis, for example using a banana emoji will give recipes using banana. It will also ask for dietary restrictions and filter search results. The chatbot goes through a recipe database connected to the chatbot.

Reported Results

Pilot; results not yet available. However offers a more engaging shopping experience.

Technology

Function

Customer Service

Technical And Product Support

Background

Whole foods wanted to enhance in-store shopping experience for customers using technology

Benefits

Data