AI Use Case
Automate sales conversations through a conversational agent
Automate sales voice conversations through a conversational agent enabling potential for simplified, high-volume sales. If inbound this can be a valuable consumer experience reducing waiting time but outbound and unsolicited it can be legally questionable (and a most unpleasant experience).
Function
Marketing
Customer Management
Benefits
Revenue - Sales effectiveness improvement,Cost - Job automation,Operational - Customer wait times
Case Studies
Domino's Pizza~Dominos Pizza allows customers to order pizza through a voice conversational chatbot and machine learning,TicketMaster~TicketMaster uses conversational voice and text chatbots to improve event searching and ticket sales experience,"CenturyLink~CenturyLink uses email based conversational agents to automatically contact, nurture, qualify and assign hot leads to sales reps with a 2000% ROI",Hourglass Cosmetics~Hourglass Cosmetics debuts an interactive way to demonstrate its flagship product's virtual skin perfection using a virtual hologram assistant
Potential Vendors
Dialogflow,Dialogflow,Vntana
Industry
Data Sets
Structured / Semi-structured,Audio
AI Technologies
Product - Chatbots,Machine Learning (ML),Product Type - Natural Language Processing (NLP)