AI Use Case
Identify fraudulent customer claims for transportation delays
Ensure rapid response - and fraud risk analysis - on claims by customers whose trains have been delayed. By nature this will be peaky (given that train delays frequently cascade) - and customers will expect brisk turnaround (the timing of this may also be open to regulatory monitoring). AI enables this challenge to be met and can also check for those attempting to use the situation to defraud the business.
Cost - Fraud reduction,Operational - Process speed up
UK Train Operating Companies~UK Train Operating Companies automates 93% of claim processing and detects fraudulent payback claims for trains delayed by more than thirty minutes with 70% accuracy using machine learning
Freight And Logistics
Structured / Semi-structured,Text
Machine Learning (ML),ML Task - Grouping - Anomaly Detection