AI Use Case

Identify fraudulent customer claims for transportation delays

Ensure rapid response - and fraud risk analysis - on claims by customers whose trains have been delayed. By nature this will be peaky (given that train delays frequently cascade) - and customers will expect brisk turnaround (the timing of this may also be open to regulatory monitoring). AI enables this challenge to be met and can also check for those attempting to use the situation to defraud the business.

Function

Benefits

Cost - Fraud reduction,Operational - Process speed up

Case Studies

UK Train Operating Companies~UK Train Operating Companies automates 93% of claim processing and detects fraudulent payback claims for trains delayed by more than thirty minutes with 70% accuracy using machine learning

Potential Vendors

Quantexa

Industry

Transportation

Freight And Logistics

Data Sets

Structured / Semi-structured,Text

AI Technologies

Machine Learning (ML),ML Task - Grouping - Anomaly Detection