AI Case Study

CCC Information Services predicts repair requirements from vehicle collision photos using AI

In December 2018, CCC Information Services launched an automated estimation tool for insurers. The tool, called Smart Estimate, leverages AI to analyse collision photos. Based on analytics, the system is able to automatically assess the damage and generate estimates for cost and any parts that would need replacing. The company's Insurance customers that already use CCC ONE® Platform services can have easy access to the tool for virtual inspections.

Industry

Consumer Goods And Services

Automobiles And Parts

Project Overview

"CCC Information Services Inc. (CCC) introduced today the world’s first in-production AI solution for vehicle collision estimates. CCC® Smart Estimate (Smart Estimate) leverages CCC’s estimating logic and AI photo analytics capabilities to pre-populate an estimate with suggestions for human estimators to review, edit, and advance. Through the process, Smart Estimate AI and human estimators learn from each other, creating fast and ever-smarter auto physical damage (APD) estimates over time. Smart Estimate is the latest in a line-up of telematics- and AI-powered products that together deliver the first end-to-end digital claims experience for insurers and their policyholders.

Smart Estimate applies CCC’s estimating logic and AI to vehicle collision photos to predict repair requirements and suggest estimate lines, including parts likely required to complete the repair. Smart Estimate can be implemented easily by insurance customers of CCC ONE® Platform services and the guided nature of the solution enables new estimators to be trained and productive easily and quickly. Guided estimating parameters are customizable to align with individual insurer business rules.

The Smart Suite:
Smart Estimate caps the industry’s only AI-guided, end-to-end digital claims experience:

* For telematics-enabled vehicles connected to the CCC ONE™ Platform, crashes can be detected instantly, alerting insurers in real time when their policyholders have experienced an accident, ending a century-old reactive process. Telematics-based crash data also offers a precise view of accident dynamics.
* Insurers can then digitally engage their policyholder through video chat and send a link for a mobile app to help drivers capture and submit accident information immediately and quickly using CCC’s Quick Estimate solution.
* CCC Smart Total Loss™ uses a single photo to help an insurer determine in real time and with a high degree of accuracy whether a vehicle is repairable or a total loss.
* The Damage Detection solution uses AI to detect vehicle damage automatically and visually depict that damage using CCC’s unique heat maps.
* Virtual Inspection makes claim assets—like AI photos and heatmaps—immediately available and easy to use resulting in fast, convenient, and highly confident desk inspections.
* CCC® Smart Audit delivers additional efficiencies by applying photo analytics and AI to flag line-level outliers and intelligently route appropriate claims for reinspection.
* Smart Estimate combines photos and AI with estimating logic to pre-populate suggestions in a baseline estimate."

Reported Results

Proof of Concept; results not yet available.

Technology

Function

Operations

Field Services

Background

"CCC is a leading software as a service provider to the automotive, insurance, and collision repair industries. “Many other industries are already benefitting from AI, and now it’s the insurance industry’s turn,” said Jason Verlen, SVP, Product Management for CCC. “Vehicle complexity and rising repair costs along with increasing consumer expectations for service are necessitating real change. CCC’s Smart Claims suite, culminating with Smart Estimate, flips the switch on a 100-year old process, presenting an opportunity for insurers to achieve operational excellence while delivering a modern, differentiated claims experience to policyholders”."

Benefits

Data

Photos