AI Case Study

Constant Contact adapted a DevOps culture and monitors application performance constantly using machine learning

Constant Contact, a leading online marketing platform for small organizations, wanted full-stack visibility to minimize production issues. Using New Relic's platform they were able to constantly monitor application performance and customer experience. No of incidents and duration to resolve those were significantly reduced.

Industry

Technology

Software And It Services

Project Overview

"Constant Contact chose New Relic to gain the end-to-end visibility it needed to maintain the reliability, availability, and performance its customers expect. Now Engineering and operations teams rely on New Relic APM, New Relic Browser, and New Relic Insights to monitor and track performance, customer experience, and business success across hundreds of applications, servers, and user interfaces.
The data provided by New Relic provides the DevOps organization with the visibility needed for quick and efficient resolution of incidents. It also provides product owners, customer support, and other business stakeholders with actionable insight into key performance indicators (KPIs) that impact their business functions."

Reported Results

Results not disclosed. However, automated KPI monitoring, efficient customer support and reduced time to market are some of the benefits of using this solution. Automated A/B testing.

Technology

Function

Information Technology

Devops

Background

"Constant Contact, an Endurance International Group company and a leader in email marketing since 1995, provides hundreds of thousands of small businesses around the world with the online marketing tools, resources, and personalized coaching they need to grow their business. "

Benefits

Data

The application monitors JavaScript errors, Application bottlenecks, Remote IP address, browser type, current product build per transaction