AI Case Study

Walgreens boosted efficiency in the HR shared services group by 73% with RPA

Walgreens leveraged RPA technology by Blue Prism to improve the employee experience and make its HR and payroll systems more productive. The drugstore chain assigns tasks to Digital Workers in order to relieve its staff and has boosted efficiency in the HR shared services group by 73%.

Industry

Consumer Goods And Services

Food Beverage And Drugs

Project Overview

"Walgreens use Blue Prism’s Digital Workforce to improve the employee experience and make HR more “human”, allowing employees to enhance the customer experience and bottom line.

For example, approximately 2,000 Walgreens employees are on leave of absence on any given day. Blue Prism automatically loads the necessary data, including whether it’s a paid or unpaid leave, into all the required systems. In the workman’s compensation process, the Digital Worker instantaneously feeds data back and forth between Walgreens and its claims management service provider.

Walgreen’s 4 step RPA vision:

1. Automate processes to allow for the Digital Workers to assume transactional and repeatable tasks
2. Continually look for ways to optimize processes and improve Digital Worker productivity
3. Deploy team members onto higher value work
4. Continue to develop and integrate arti cial intelligence to improve efficiency and effectiveness — while optimizing the employee and customer experience

As well as the time savings and improved efficiencies being achieved by automating this transactional work, Blue Prism’s ability to go between the different systems was very helpful at demonstrating RPA’s ability to Walgreen."

Reported Results

"Blue Prism’s RPA platform provides Walgreens with the bandwidth to deliver additional work and allows employees to enhance the customer experience and bottom line — while boosting ef ciency in the HR shared services group by 73%."

Technology

Function

Human Resources

Recruitment

Background

"Walgreens, one of the nation’s largest drugstore chains, is included in the Retail Pharmacy USA Division of Walgreens Boots Alliance, the rst global pharmacy-led, health and wellbeing enterprise. Across the US, approximately 8 million customers interact with Walgreens — both in stores and online daily.

Walgreens was in the lengthy process of refreshing its core HR and payroll systems — with cloud-based replacements, but supporting this major rollout was stretching the existing staff thin. The company couldn’t hire additional people to manage the extra work, so they turned to Robotic Process Automation (RPA)."

Benefits

Data