Deutsche Telekom's Nine Lessons in Digital and AI Ethics

Deutsche Telekom (DT) is a leader in operationalizing AI ethics. Its approach is centred on building trust in the use of AI, with a commitment to transparency, explainability, data privacy and security. The company’s four-year journey to operationalize AI ethics and nine key lessons to ensure the ethical use of AI technology can serve as an example for organizations globally.  We were honoured to be able to observe, write, and share this case study with the World Economic Forum.