AI Use Case

Analyse how customers interact with deployed chatbot

Analyse how customers are interacting with a deployed chatbot - typically this will generate performance metrics but also customer, service and business insights.

Function

Customer Service

Contact Centre

Benefits

Operational Support - Situational awareness,Data - Data enhancement

Case Studies

Industry

Data Sets

Structured / Semi-structured,Text,Time series

AI Technologies

Product - Conversational agents,Product Type - NLP - Text Mining,ML Task - Prediction - Multi-class Classification,Machine Learning (ML),Model Architecture - Deep Neural Networks,Product - Knowledge Management and Insights,ML Task - Prediction - Binary Classification,Product Type - Natural Language Processing (NLP)

Potential Vendors