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AI Use Case

Analyse how customers interact with deployed chatbot

Analyse how customers are interacting with a deployed chatbot - typically this will generate performance metrics but also customer, service and business insights.


Customer Service

Contact Centre


Operational Support - Situational awareness,Data - Data enhancement

Case Studies

Potential Vendors


Data Sets

Structured / Semi-structured,Text,Time series

AI Technologies

Product - Conversational agents,Product Type - NLP - Text Mining,ML Task - Prediction - Multi-class Classification,Machine Learning (ML),Model Architecture - Deep Neural Networks,Product - Knowledge Management and Insights,ML Task - Prediction - Binary Classification,Product Type - Natural Language Processing (NLP)

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