AI Use Case

Analyse social media communication through sentiment tracking

Understand customer sentiment and prioritise social media messages for response. Potentially suggest automated responses to help increase agent productivity.

Function

Marketing

Channel Marketing

Benefits

Revenue - Customer experience,Cost - Job automation,Operational - Service / outcome scaling

Case Studies

Potential Vendors

Industry

Data Sets

Text,Images,Video,Audio,Structured / Semi-structured

AI Technologies

Product Type - NLP - Text Classification,Product Type - NLP - Topic Modeling,Product - Customer Service,Product - Conversational agents