AI Use Case

Authenticate individual identification through voice recognition

Authenticate customers without passwords leveraging biometry to improve customer satisfaction, reduce wait times and speed up service access, leading to lower drop rates. Key impact should be to lower fraud risk.

Function

Customer Service

Contact Centre

Benefits

Risk reduction - Reduce data theft risk,Revenue - Customer experience,Operational - Faster response times

Case Studies

Barclays~Barclays reduces telephone banking user authentication time to under 10 seconds using voice identification

Industry

Data Sets

Audio

AI Technologies

Product Type - Speech - Identification

Potential Vendors