AI Use Case

Automate analysis of customer surveys and reviews

Use Natural Langugage Processing to analyse text fields in surveys and reviews to generate insights in to customer views, responses and sentiment.

Function

Marketing

Marketing Research Planning

Benefits

Cost - Staff efficiency,Operational Support - Issue triage,Data - Data enhancement

Case Studies

Adore Me~Adore Me generates product insights by determining customer sentiment with a 92% accuracy based on natural language processing analysis of thousands of reviews

Potential Vendors

Yotpo

Industry

Data Sets

Text,Structured / Semi-structured

AI Technologies

Machine Learning (ML),Product Type - NLP - Text Sentiment Analysis,Product - Customer Sentiment Analysis