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AI Use Case

Automate routine technical support activities like password reset

Ensure that high-volume, low value-add end-user issues are handled with the support of AI for voice recognition / security purposes.


Customer Service

Technical And Product Support


Operational - Customer wait times,Cost - Job automation,Risk reduction - Clear decision trails

Case Studies

ServiceNow ~ServiceNow automates password reset for customers using chatbot

Potential Vendors



Data Sets

Audio,Text,Structured / Semi-structured

AI Technologies

Product - Conversational agents,Machine Learning (ML),Product Type - Natural Language Processing (NLP)

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