AI Use Case

Automate routine technical support activities like password reset

Ensure that high-volume, low value-add end-user issues are handled with the support of AI for voice recognition / security purposes.

Function

Customer Service

Technical And Product Support

Benefits

Operational - Customer wait times,Cost - Job automation,Risk reduction - Clear decision trails

Case Studies

ServiceNow ~ServiceNow automates password reset for customers using chatbot

Industry

Data Sets

Audio,Text,Structured / Semi-structured

AI Technologies

Product - Conversational agents,Machine Learning (ML),Product Type - Natural Language Processing (NLP)

Potential Vendors

Soapboxlabs