AI Use Case
Automate routine technical support activities like password reset
Ensure that high-volume, low value-add end-user issues are handled with the support of AI for voice recognition / security purposes.
Technical And Product Support
Operational - Customer wait times,Cost - Job automation,Risk reduction - Clear decision trails
ServiceNow ~ServiceNow automates password reset for customers using chatbot
Audio,Text,Structured / Semi-structured
Product - Conversational agents,Machine Learning (ML),Product Type - Natural Language Processing (NLP)