AI Use Case
Deliver "digital human" conversational interface with customers in physical locations
Conduct "digital human" conversational interface with customers in physical locations (e.g. banks such as Natwest, soul machines). The aim is to provide effectively online functionality via some form of automated, robotic interface.
Function
Marketing
Channel Marketing
Benefits
Cost - Job automation
Case Studies
Macys~Macy’s launches an in-store shopping assistant to help shoppers find information using conversational agents,"Whole Foods~Whole Foods enhances shopping experience at physical stores by using chatbots to offer recipes with ingredients in the aisle, easier search option with emojis etc.",Hourglass Cosmetics~Hourglass Cosmetics debuts an interactive way to demonstrate its flagship product's virtual skin perfection using a virtual hologram assistant,"The North Face~The North Face offers customers a personalised, engaging virtual shopping experience using chatbot and machine learning","Lowes~Lowes introduced Lowebot, a retail robot, to help customers and scan inventory in real-time to locate product or price discrepancies"
Potential Vendors
IBM Watson,Satisfi,Vntana,IBM Watson,Fluid,Fellow Robots
Industry
Financial Services
Banking
Data Sets
Audio
AI Technologies
Machine Learning (ML),Product Type - NLP - Natural Language Understanding,Product Type - Natural Language Processing (NLP),ML Task - Prediction - Generation,Audio - Sentiment Analysis,Product Type - NLP - Tonality Analysis