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AI Use Case

Forecast call centre volumes

Predict call volume for the purposes of staff scheduling and optimisation of resources.


Customer Service

Contact Centre


Operational Support - Demand forecasting,Cost - Asset uptime optimisation

Case Studies

Potential Vendors


Data Sets

Structured / Semi-structured,Time series

AI Technologies

Machine Learning (ML),Product - Customer Service,ML Task - Prediction - Regression,Traditional AI,Model Architecture - Deep Neural Networks

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