AI Use Case

Forecast call centre volumes

Predict call volume for the purposes of staff scheduling and optimisation of resources.

Function

Customer Service

Contact Centre

Benefits

Operational Support - Demand forecasting,Cost - Asset uptime optimisation

Case Studies

Industry

Data Sets

Structured / Semi-structured,Time series

AI Technologies

Machine Learning (ML),Product - Customer Service,ML Task - Prediction - Regression,Traditional AI,Model Architecture - Deep Neural Networks

Potential Vendors