AI Use Case
Identify customer trends through analysing contacts with organisation
Monitor overall customer contacts to identify major trends in their questions, concerns, etc.
Revenue - Sales support (eg information),Operational Support - Situational awareness
Product - Customer Sentiment Analysis,ML Task - Prediction - Binary Classification,ML Task - Prediction - Multi-class Classification,ML Task - Prediction - Data Translation/Transformation,Product Type - Speech,Product Type - Speech - Voice to text,Product Type - Natural Language Processing (NLP)