AI Use Case

Identify customer trends through analysing contacts with organisation

Monitor overall customer contacts to identify major trends in their questions, concerns, etc.

Function

Customer Service

Contact Centre

Benefits

Revenue - Sales support (eg information),Operational Support - Situational awareness

Case Studies

Industry

Data Sets

Text,Audio

AI Technologies

Product - Customer Sentiment Analysis,ML Task - Prediction - Binary Classification,ML Task - Prediction - Multi-class Classification,ML Task - Prediction - Data Translation/Transformation,Product Type - Speech,Product Type - Speech - Voice to text,Product Type - Natural Language Processing (NLP)

Potential Vendors