top of page
AI Use Case
Identify customer trends through analysing contacts with organisation
Monitor overall customer contacts to identify major trends in their questions, concerns, etc.
Function
Customer Service
Contact Centre
Benefits
Revenue - Sales support (eg information),Operational Support - Situational awareness
Case Studies
Industry
Data Sets
Text,Audio
AI Technologies
Product - Customer Sentiment Analysis,ML Task - Prediction - Binary Classification,ML Task - Prediction - Multi-class Classification,ML Task - Prediction - Data Translation/Transformation,Product Type - Speech,Product Type - Speech - Voice to text,Product Type - Natural Language Processing (NLP)
Potential Vendors
bottom of page