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AI Use Case

Identify customer trends through analysing contacts with organisation

Monitor overall customer contacts to identify major trends in their questions, concerns, etc.


Customer Service

Contact Centre


Revenue - Sales support (eg information),Operational Support - Situational awareness

Case Studies

Potential Vendors


Data Sets


AI Technologies

Product - Customer Sentiment Analysis,ML Task - Prediction - Binary Classification,ML Task - Prediction - Multi-class Classification,ML Task - Prediction - Data Translation/Transformation,Product Type - Speech,Product Type - Speech - Voice to text,Product Type - Natural Language Processing (NLP)

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