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AI Use Case

Monitor and analyse interactions with customers to flag compliance risks

Monitor and analyse interactions with customers to flag compliance risks. This could include phone, messaging and email interactions, as well potentially as on 3rd party platforms (such as social media).


Legal And Compliance



Risk reduction - Clear decision trails,Risk reduction - Reduce data theft risk,Risk reduction - Reduced compliance risk

Case Studies

NatWest~NatWest trials audio analysis tool to detect mortgage broker misdeeds when interacting with clients using natural language processing,Thrivent Financial~Thrivent Financial attracts 250% more visitors to their website and acquires 22% more customers using Hearsay,Nasdaq~Nasdaq enhances conduct surveillance to ensure compliance and transparency to achieve 250% increase in detection acuity using natural language processing and machine learning

Potential Vendors

Recordsure,Hearsay,Digital Reasoning Systems


Financial Services


Data Sets

Text,Audio,Time series

AI Technologies

Machine Learning (ML),ML Task - Prediction - Binary Classification,ML Task - Prediction - Data Translation/Transformation,Product Type - Natural Language Processing (NLP),ML Task - Prediction - Multi-class Classification

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