AI Use Case

Monitor customer experience across multiple channels to build holistic overview

Advanced analytics on all customer contact data across multiple channels (Including real world monitoring) to uncover insights to improve customer satisfaction and build a holistic picture of their status.

Function

Customer Service

Account Management

Benefits

Operational Support - Situational awareness,Operational Support - Performance tracking

Case Studies

Caesars Entertainment~Caesars Entertainment improves promotional targeting having increased customer individual spend tracking from 58 to 85 percent with loyalty programs and machine learning

Industry

Data Sets

Audio,Structured / Semi-structured,Time series,Video,Images

AI Technologies

Machine Learning (ML),Product Type - Vision ,Model Architecture - Deep Neural Networks,ML Task - Prediction - Multi-class Classification,ML Task - Prediction - Binary Classification,ML Task - Prediction - Regression,ML Task - Prediction - Data Translation/Transformation,Product - Data Capture - Sensor IoT,Product Type - Vision - Face Emotion,Product Type - Vision - Face Identification,Product Type - Natural Language Processing (NLP)

Potential Vendors