AI Use Case

Monitor customer sentiment through analysing social media

Model, determine and monitor the sentiment of customers across touch-points to identify general trends of satisfaction

Function

Marketing

Customer Management

Benefits

Revenue - Customer retention,Revenue - Churn risk reduction,Data - Data enhancement

Case Studies

"Wunder2~Wunder2, a British cosmetic brand startup analysed 500,000 customer Facebook posts with natural language processing capabilities to better understand customer sentiment and concerns ",Adore Me~Adore Me generates product insights by determining customer sentiment with a 92% accuracy based on natural language processing analysis of thousands of reviews ,Facebook~Facebook attemps to assess suicide risk of its users based on their public posts on the platform using AI

Industry

Data Sets

Structured / Semi-structured,Text,Audio,Images,Video

AI Technologies

Product Type - NLP - Text Sentiment Analysis,Product Type - NLP - Natural Language Generation,Product Type - Natural Language Processing (NLP)

Potential Vendors

IBM Watson,Yotpo