AI case studies from the real-world

Pharmaceutical company identifies warnings for non-Hodgkin’s lymphoma patients requiring change of treatment using machine learning

Sanofi Pasteur plans to make vaccines more effective by assessing biomarkers of influenza vaccination outcomes with machine learning

Anglia Ruskin University researchers develop mobile system which detects tuberculosis with 98.4% accuracy

BlueDot identified Wuhan pneumonia outbreak from social media posts before WHO made public announcement on COVID-19

Universal Health Services uses voice transcription to reduce costs by 69% and improve the quality of electronic healthcare records

Utah Hospital automates treatment coding using NLP increasing coder productivity by 21% and reducing hospital acquired conditions by 63%

Client post trade equity allocation automatically generated from client emails at UBS

Metlife reduces document processing time by 40% by automating data capture from manual documents

Instapaper reviews saved articles and generates clean text ready to be read through their app using natural language processing

LeasePlan, a vehicle management group in the UK, simulates different models to see cost distribution across various dimensions to decide which changes are optimal

Enel improved the average energy recovered per non-technical loss inspection by 70% in Italy and more than 300% in Spain using machine learning

Uber automates map data issue detection from its customer support tickets

Virgin Trains streamline the labour intensive admin tasks to improve customer service while reducing man hours per day by 90% through cognitive learning

UPS enhances customer service through AI-enabled chatbot which assists with tracking packages and finding shipping rates and locations

AeroMexico's customer-service can handle as many inquiries as two full-time employees per day through its chatbot

Avianca Airlines improves customer experience and cuts check-in waiting times in half with natural language processing

Copa Airlines enhances online customer experience through a chatbot travel agent

KLM automates responses to over 50% of customer enquiries on social media by implementing a machine learning chatbot

WestJet introduces a customer service chatbot on Facebook Messenger

StarOfService reduces average handling time of customer service enquiries by 46% with AI

Instagram battles bullying on its platform with machine learning

Microsoft's Tay bot project is taken down after generating sexist, racist and offensive comments online

Pinterest enables its customer service team to offer international customer service in 28 different languages using machine translation

Aylesbury Vale District Council's services team now replies to residents’ questions almost two times faster using deep learning algorithms

Georgia State University improved on-time enrolment by 3.3 percentage points using a machine learning chatbot to guide students during the process

Abbvie achieves 90% cumulative medication adherence among patients with schizophrenia using image recognition

Banner Health saves $29m in three years by helping avoid hospitalisation for patients with multiple chronic conditions by remote monitoring of vitals and analysis with machine learning

Blue Cross Blue Shield reduced post hospitalisation costs by over 20% by driving patient engagement with digital post care programs using smart devices, sensors and machine learning

El Camino Hospital reduces number of patient falls by 39% using machine learning to predict when a patient is about to fall

Humana achieves 28-percent increase in customer satisfaction by coaching agents and supervisors in real-time by recognising emotions from customer voice