AI Use Cases
Automate legal research through search and referencing of documentation
Legal And Compliance
Professional Services
Legal research is the process of finding an answer to a legal question or checking for legal precedent that can be cited in a case or during a trial. Legal research can help identify if a legal issue is a "case of first impression" that lacks legal precedent.
Monitor and analyse interactions with customers to flag compliance risks
Legal And Compliance
Financial Services
Monitor and analyse interactions with customers to flag compliance risks. This could include phone, messaging and email interactions, as well potentially as on 3rd party platforms (such as social media).
Identify and manage money laundering risks
Legal And Compliance
Financial Services
Determine whether there are patterns of activity that suggest money laundering and compliance risks. Investment in Anti Money Laundering (AML) increasingly a regulatory focus (and cost) for banks operating in international systems.
Verify age through facial recognition technology
Legal And Compliance
Consumer Goods And Services
To ensure legal compliance with variosu age restrictions technology can abe used to analyse facial features and determine or predict a person's age. This can help retailers automate the selling of age-restricted items, such as alcohol or tobacco.
Identify and manage potentially fraudulent activity
Legal And Compliance
Determine whether a transaction should be blocked because it involves some kind of fraud (e.g. credit card, identity, etc.). Detect suspicious customer activity comparing to their normal behaviours and also to behavioural norms in their customer segment.
Automate discovery of compliance status against GDPR regulation or similar data legislation
Legal And Compliance
Automated checking for GDPR compliance is a significant issue as the regulation rolls out across Europe. Minimising compliance risk and data loss whilst not investing expensive resources in checking all instances requires automated tools.
Transcribe audio to text in real-time
Information Technology
Technology
While intended to assist the hearing impaired, this may have additioanl widespread applications. The technology must work in real-time and may be used on portable devices, which adds the challenge of limited available compute power.
Automate testing of web applications and apps as part of continuous development
Information Technology
Technology
Automate testing of web applications and apps as part of continuous development - opportunities include ensuring less downtime and continued business improvement as well as potentially A/B testing at scale
Deliver appropriate information to user at relevant times
Information Technology
Technology
Knowledge management systems can be configured to predict and provide relevant information at an apporpriate moment based on different indicators such as calendar or other contextual information. This has the potential to signifciantly improve user efficiency and effectiveness - and occasioanlly disorientation (although typically such a feature can be disabled in standard software configurations).
Automate software testing as part of pre-launch / update process
Information Technology
Technology
Frequently, currently in parallel with human QA team software is tested pre-launch for potential issues - especially where it might have an impact on other software in the stack. The AI enables a wider variety of relationships to be tested than humans alone can perform, frequently at a far faster rate.
Generate synthetic datasets for deep learning
Information Technology
Public And Social Sector
Synthetic datasets is a way for researchers to train machine learning programs when sufficient real-world data is unavailable, difficult to obtain, or raises ethical or privacy concerns. Certain use cases for AI lend themselves better to synthetic datasets than others.
