AI case studies from the real-world

Maria Fareri Children's Hospital deploys a diagnosis platform using NLP and algorithmic search to assist physicians with difficult to diagnose symptoms

The UK NHS reduces costs by providing healthcare triage advice via a virtual assistant mobile app

Dai-ichi Life enhances customer engagement and nudgee them towards healthy habits using app and machine learning

Zenplace plans to implement conversational agents to connect tenants with property management through home devices

J.P. Morgan pilots an online virtual assistant for corporate clients to assist with queries and website navigation

Baidu does underwriting for consumers with limited credit history using machine learning

LV= Brokers reduces the call volume from brokers by 91% by piloting a chatbot for queries

MetLife

Progressive implements mobile chatbot to answer customer service questions

SWBC automates addressing customer queries about claim submissions with 95% accuracy using chatbot

Baillie Gifford investigates the potential of AI to improve efficiencies through automating fund manager's tasks

DGI improves customer service by providing portfolio commentary generated using natural language processing

American Express Australia used machine learning to identify 24% of customer accounts that would close within four months allowing them to take preventative save actions

Bank of America improved call centre completion time by 23% by tracking and analysing behavioural data with machine learning that identified employee performance increases when they network and share ideas

Barclays reduces telephone banking user authentication time to under 10 seconds using voice identification

Bradesco bank increases customer satisfaction and service efficiency by implementing a virtual agent to aid employees and automate responses

DBS automates responses to 82% of their Digibank customer questions using the KAI chatbot

EarnUp automates loan repayments by analysing customer needs and spending patterns using machine learning

Hang Seng Bank improves customer experience through chatbots using NLP to assist customers

Mashreq to provide seamless digital customer experience and improve operational efficiency through robotic process automation and machine learning

Monzo is enhancing its customer service with the use of machine learning

OCBC Bank text chatbot closes SGD70m in home loans

Toronto-Dominion(TD) Bank plans to offer personalised recommendations for its customers using deep learning

USAA implements Watson to automate responses to customer services inquiries online

Booking.com resolves half of customer queries to its text chatbot in five minutes and without human intervention using semi-supervised learning

Dubai Airport improves customer waiting time and baggage tracking through out the airport using machine learning and visual recognition

Magoosh supports agents with answers to 83% of ticketed enquiries and halves the customer requests queue with internal chatbot for agents

Novotel Ambassador Seoul Dongdaemun Hotels & Residences achieves voice recognition accuracy of over 80% for English and Korean for its automated concierge system

Trainline automates disruption information and alerts using natural language processing

TravelBird reduced call centre average handling time by 30% while reaching 90% customer satisfaction using automated customer service response handling