AI case studies from the real-world

Alibaba has reduced customer service staff needs for its marketplace vendors by introducing a chatbot

Flipkart increases online cart orders by 12% after implementing the Mira chatbot to help customers

Macy’s launches an in-store shopping assistant to help shoppers find information using conversational agents

Marks & Spencer plans to automate all customer call routing with 90% accuracy using machine learning

Under Armour is leveraging machine vision and learning to provide UA Record™ app users with enhanced coaching on sleep, fitness, activity and nutrition

eBay introduces an app for sellers to identify the right sized shipping box for products using AR and calculate shipping costs

Estée Lauder provides a superior online shopping experience to customers using augmented reality and chatbots

Dominos Pizza allows customers to order pizza through a voice conversational chatbot and machine learning

Whole Foods enhances shopping experience at physical stores by using chatbots to offer recipes with ingredients in the aisle, easier search option with emojis etc.

Nautilus aims to engage its customer base with AI-powered training and coaching system

Spirit AI attempts to make gaming communities more inclusive by using natural language understanding and machine learning to monitor conversations and detect cyber bullying

The All England Lawn Tennis Club assists attendees navigate the venue with an event specific conversational chatbot

Honda equips its NeuV concept vehicle with an emotion engine to facilitate automated driving

Honda reduced the time required to understand customer feedback by 80% using AI

M Subs Ltd provides AI-powered situational awareness technology to unmanned vessels in the Plymouth Sound harbour

Transit city navigation app to optimise public transit ETAs using machine learning

The Port of Rotterdam Authority reduces vessel waiting times by 20% with machine learning

International Airlines Group enhances in-flight customer experience with AI

Western Digital to reduce CapEx by optimising test equipment using machine learning

DXC Technology automates triage of support tickets using machine learning

Facebook builds three times more detailed population maps than any other source using artificial intelligence

Google Maps makes dishes recommendations for restaurants using machine learning

Google trains system to take photos automatically using machine learning

Researcher at the Royal Ottawa Mental Health Centre identifies possible signs of suicidal thoughts in public posts using machine learning

Researchers at the University of Lancaster break CAPTCHA systems on 33 highly visited websites using a generative adversarial network

Facebook attemps to assess suicide risk of its users based on their public posts on the platform using AI

Youtube's algorithms mistakenly links the fire incident at Notre Dame with 9/11 attacks

Alto Data Analytics identifies and evaluates unsafe sanitation around the world with image recognition technology

Students at the Indian Institute of Technology Ropar aim to eliminate garbage in the streets of India using deep learning

Build Change assesses quake-hit buildings safety and suggest cost-effective way to repair them using AI